FAQ

B2B-Diamond related


Q: Do you also sell to individuals?


A: The majority of our clients are jewelry store, wholesalers and retailers, but we will give individuals the very same customer service, with no exceptions. Individuals - please also check our jewelry catalog Page and affiliate programs.

    
Q: How do I contact you?


A: Please feel free to contact us in any manner most convenient to you. On the right hand side on every page in this website there are several ways to do so. Please pick the right one for you, or simply email us your info as to the best way for us to contact you in the most suitable way and time for you. We do our best to be available 24/7 (does not include Saturday) and try our best to reply around the clock.

 

Q: Is it possible to find exactly what i am searching for in your website?


A: This is not an ordinary diamond search engine, it is basically meant for jewelers and retails or any other member of the diamond & diamond jewelry industry which speak the same language.The search is built in a way that there is no way you won't find your diamond here, and if your search leads to nothing, this is when we start running!!! so basically it is the other way around, it is not possible not to find your diamond with us, even if it is a very specific request.

 

Q: Is there any warranty on your products?


A: we sell jewelry for jewelry stores and individuals as well as loose diamonds. If you purchased a jewelry piece, then yes - a warranty and a guarantee for life. If you have purchased a loose diamond, and are not satisfied, you will find that we have a non-harass return policy. But if you are satisfied, and once it is in your hands, we cannot take responsibility for your actions with it.

 

Diamonds & merchandise related

 

Q: What is the differences between certified diamonds and diamonds which are not?


A: Other then the fact that a certified diamond will cost more than a none certified, a certificate from a reputable laboratory, which is independent is a very important  thing. It is not a "MUST" but a diamond having as certificate is a guarantee that what you buy, is exactly what you get, and not only in the sellers mind.

 

Q: Are all the diamonds in this website owned by you?


A: No. app. 5000 diamonds are, where the rest belongs to companies which we have very strong relationships which work with us on a regular daily basis.

  
Q: How can you sell your certified loose diamonds for so low?


A: the answer is quite simple, and the prices are low for a couple of reasons. we have offices in the diamond exchange in Israel, a major junction in the diamond market. App. 5000+ diamonds are in house, where the rest belong to companies which we have great relationships with and work on a daily basis with, so prices they give us are accordingly. And still well below wholesale prices. It is safe to say that any request you have will not be a problem for us to find, if not having what you are searching for already.

 

Q: What are clarity enhanced diamonds?


A: Clarity enhanced diamonds are 100% earth mined diamonds that have gone through treatment in order to improve their quality significantly. There are several treatment available which some of them are: fracture filling, laser drilled or color enhanced in HPHT Process. These diamonds are significantly cheaper than none enhanced diamonds. Do to different standards of clarity enhanced diamonds worldwide, we tend to video our clarity enhanced diamonds so that people overseas will have a better view of what it clarity enhanced exactly. Please ask us for a video of a clarity enhanced diamond.

 

Payment related

 

Q: Can I make my order from anywhere in the world?


A: Yes, you can. Please check our Payment methods to see what is suitable for your location. If having problems to wire transfer to a bank in Israel due to lack of diplomatic relations please contact us for Bank account details out of our country. We have bank accounts in the U.S. and in Europe as well.

 

Q: What forms of payment do you accept?


A: We accepts wire transfer, Google Checkout, PayPal Express , Athorize.net we accept all major credit cards via PayPal gateway, and debit cards as well. if you have a preferred payment method which does not show, please contact us and we will find a way most suitable for you to complete your order.

 

Q: Would I have to pay any sales or custom tax?


A: For international sales, customers are responsible for any Duties, VAT, and charges by customs. We will however do our best to provide any additional information regarding costs to your location. There are no sales taxes within the United States.


Q: are there payment plans?


A: Yes there are. if paying through PayPal/Google checkout or Authorize. You can put a down payment of 25% of the total amount of your purchase we will put your item aside, when the whole amount is fully paid, we will ship our item.

 

Shipping related

 

Q: How long will shipping take?


A: There are several ways to ship your item.

 

* Regular standard international shipping which will take 10-14 days.

* Express Shipping (EMS/FedEx/UPS) for an additional fee which takes 4-5 days.

* Special courier which takes 2-3 business days.

 

We ship worldwide, even if the location is problematic. Purchases are usually shipped out free of charge and include insurance as well, unless mentioned otherwise. We ship within 2 business days after payment is received. We take fully responsible for any merchandise lost in the mail. We combine shipping in order to save shipping costs unless shipping is already free

 

Q: Do you ship Worldwide?


A: Yes.  We now ships orders to an expanding list of international destinations. Please note that we cannot cover any duty charges that may arise from custom checks.

 

Q: Do you ship to P.O. Boxes or Military APO/FPO addresses?


A: Yes. But do know that it takes a little more time for your package to get to you, which is not entirely up to us as of many procedures along the way.


Q: Will there be any sales taxes on my order?


A: Please send us a query with your location and we will tell you exactly if there are sale taxes to your country and how much they are exactly, and if you would be charged a cent more than what we tell you, we will pay that.

 

Q: Are shipping costs refundable?


A: Yes they are. Please contact us before you decide to return an item, for return instructions.

 

Returns related

 

Q: What is your return policy?


A: We have an after reception, 60-day, and no questions asked, no harass, very simple return policy.  If for any reason you are not satisfied with your purchase, easily return it.
Please contact us before you decide to return an item, for return instructions.

 

Q: Can I exchange my purchase?


A: As we strive for your 100% satisfaction, if you are not satisfied with your order, for any reason at all, we are happy to accept a return or an exchange at no cost to you, within 60 days of your purchase.

 

Q: How can I cancel or change my order?


A: You can contact us any way you see fit and we will help you cancel your order. or simply log in, and go to your personal profile page, My orders and simply cancel it.

 

General

 

Q: What if I find an item on another website at a better price which is similar to yours?


A: It is not always that easy to compare between 2 diamonds, and even if all the little details and all the entire parameters match, 2 diamonds will never be identical, however, as we strive to be one of the lowest priced on the net, we will be happy if you refer us to this item, and if there is anything we can do regarding reducing the price, we will.

 

Q: How much time does it take to process an order?


A: It Very much depends on the payment method you chose. Wire-transfer takes up to 3 days to confirm at the most. PayPal or Google checkouts are right on the spot. Once payment is confirmed, shipment will be set out the very same day, or the next day at the most. If purchasing a jewelry piece, manufacture time take up to 12 days at the most. If purchasing a custom-made piece of jewelry. Manufacture time take up to 21 days.

 

Q: Do you have a jewelry catalogue as well as loose diamonds?


A: Yes, please visit our Catalog Page and please share any question that comes to mind Our jewelry experts will answer your questions to your satisfaction.

 

Q: How can I find additional information regarding a specific item which does not show?


A: Simply contact us any way you see fit and we will fill in any little detail  and will provide you with any additional information you can think of  with our honest opinion as well in order for you to make your right choice.

 

Q: I have searched your inventory and did not find what i was looking for?


A: Well, first of all because of that, you get a 1% off on your next purchase. What will happen now is we will run the halls of diamond exchanges worldwide in order  to find you your specific request in a very short time and will notify you once we do.

 

Q: Did you happen to have or do you do any back orders?


A: Yes we did. And yes we do, If an item you have purchased is out of stock  we will find you the same or perhaps a better one for the same price!! Or even less.

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